Privacy Policy
Last Updated: October 22, 2026
1. Introduction
Welcome to Potali Foods. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us through social media, place an order, or use our services.
By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following information when you interact with Potali Foods:
Personal Information: Your name, phone number, email address, and other contact details you provide.
Order Information: Details of your food orders, order preferences, delivery address, and special instructions.
Payment Information: Payment method, transaction reference, and payment confirmation details. Payments processed through third-party payment providers are also subject to their respective privacy policies.
Communication Information: Messages, inquiries, feedback, and other information you share with us through our website, Facebook, or other communication channels.
Technical Information: Basic device, browser, and website usage information, where applicable.
We collect only the information reasonably necessary to provide our services and communicate with you.
3. How We Use Your Information
Potali Foods may use your information to:
Receive, confirm, and process food orders.
Arrange deliveries and communicate delivery updates.
Respond to questions, feedback, and customer support requests.
Process and verify payments.
Improve our food, services, and customer experience.
Inform you about offers, promotions, and updates where permitted.
Maintain business records and comply with applicable legal requirements.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Delivery personnel or delivery partners to complete your order.
Payment service providers to process or verify payments.
Website hosting and technology providers to maintain our website.
Government authorities or other parties when required by applicable law.
We limit information sharing to what is reasonably necessary for the relevant purpose.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to support essential website functions, remember preferences, and understand website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If we use third-party analytics or advertising tools, those providers may collect information according to their own privacy policies and applicable settings.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and financial records, resolve disputes, and meet applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete or securely dis